Skip to main content

John Lewis customer director Craig Inglis to leave

// John Lewis customer director Craig Inglis will leave the department store at the end of March
// He joins John Lewis MD Paula Nickolds and Waitrose MD Rob Collins in a growing list of senior management departures
// Inglis has been with John Lewis for 12 years and is credited for introducing the retailer’s famous Christmas adverts

John Lewis customer director Craig Inglis is poised to step down from the department store, joining a growing list of senior management departures.

Inglis is due to leave in March after working at the business for 12 years, where he was responsible for introducing John Lewis’ now famous Christmas adverts.

Staff were informed yesterday of Inglis’ departure, which comes after less than a month after John Lewis managing director Paula Nickolds revealed she would also be leaving the department store retailer.

READ MORE:

The news comes as former as Ofcom boss Sharon White is set to assume her role John Lewis Partnership chair from next week, replacing outgoing chairman Sir Charlie Mayfield.

Meanwhile, Rob Collins – managing director of stablemate Waitrose – is also slated to leave his position and the John Lewis Partnership in a few weeks’ time as part of a head office restructure.

Inglis first joined John Lewis in March 2008 as head of brand communications after a stint as sales and marketing director at Virgin Trains.

In 2010, he was promoted to director of marketing, then customer director in 2015.

In 2017, he was handed extra responsibility for John Lewis’ website, store development and design.

Perhaps his most notable achievement at the department store chain was appointing agency Adam & Eve/DDB to the retailer’s advertising account in 2009.

The move led to the creation of some of the most celebrated adverts of the decade for John Lewis, especially Christmas adverts like The Long Wait and Monty the Penguin.

“We have announced to partners that Craig Inglis will leave the partnership at the end of March,” a John Lewis Partnership spokesperson said.

“Craig has decided that, having worked for the business for 12 years, latterly as customer director, now is the right time to explore opportunities outside the partnership.”

Inglis said: “It has been an honour to work for the John Lewis Partnership with its two extraordinary brands, which I am confident will go on from strength to strength.

“I’ve had an amazing journey over the last 12 years and I feel now is the right time for me to try something new outside the partnership.”

Inglis’s decision to leave the retailer comes after a challenging Christmas sales period for John Lewis, which saw like-for-like sales fall by two per cent year on year in the seven weeks to January 5, while gross sales were down 2.3 per cent to £1.13 billion.

Meanwhile last October, the John Lewis Partnership unveiled its Future Partnership strategy, which will see Waitrose and John Lewis merge into one integrated operation at head office level while the two retail brands will continue operate separately on the high street.

The restructure will see 75 of the partnership’s 225 head office jobs cut, and the company is expecting to save £100 million as a result.

As part of the restructure, Inglis was expected to take a customer-facing general management role as group customer director, while his Waitrose counterpart Martin George was to become group marketing director.

It is now unclear what will happen to Inglis’ role or that of George.

Meanwhile, Nickolds was due to take on a new role as executive director of brand at John Lewis Partnership, a position that essentially merges and replaces the managing director roles of John Lewis and Waitrose.

However, she will now leave the partnership next month.

According to Marketing Week, for the time being Nickolds’ role will not be replaced but incoming chair Sharon White will decide on her replacement and the nature of the role going forward.

Click here to sign up to Retail Gazette‘s free daily email newsletter

The post John Lewis customer director Craig Inglis to leave appeared first on Retail Gazette.



from Retail Gazette https://ift.tt/3aU51nD
via IFTTT
Labels:

Comments

Post a Comment

Popular posts from this blog

Eagle Labs launches impirica CBD brand

ST. PETERSBURG, Fla. — Eagle Labs has launched impirica, a new brand of CBD intended to eliminate consumer fear, and increase confidence, in trying the exciting new cannabidiol category. Michael Law Although most Americans have now heard about CBD, many are very confused and concerned about product quality. This is inhibiting trial in the category and holding back conversion into sales. In fact, a 2017 study by Johns Hopkins University found that two out of three CBD products on the shelf did not contain the amount of CBD reflected on the label. Furthermore, in 2018 and 2019, the FDA sent notices to a substantial number of CBD manufacturers advising them of serious concerns about product quality or egregious medical claims. The impirica brand looks different than most CBD brands — the brand name itself connotes testing and trust, says Eagle Labs chief commercial officer Michael Law. “It doesn’t use the traditional category colors of browns and greens, and you won’t find a hemp...
70 comments
Read more

Sagar Daryani, CEO and Co-founder – Wow! Momo & Saga: From a Kiosk to a Kingdom

Sagar Daryani’s entrepreneurial odyssey from humble beginnings to pioneering success has redefined the landscape of food startups in India. Co-founding Wow! Momo, he has spearheaded the growth of the largest indigenous QSR chain in the country, crafting a remarkable saga of triumph The Genesis: A Visionary Venture Takes Root In 2008, armed with a mere Rs. 30,000 and boundless ambition, Sagar Daryani and Binod Homagai embarked on their entrepreneurial journey while still pursuing their graduation in B.Com Hons from St. Xavier’s College, Kolkata, even before their college results were out. They knew the value for money and boot-strapped to plough back profits and grow their venture. Sagar spearheaded brand expansion, brand creation, and marketing and retail operations. Grew across the city with a strong consumer focus. The early days were hard but keeping track of the money flow was even harder. Believing in the concept of ‘1 rupee saved is 5 rupees earned’, and the lessons they lear...
1 comment
Read more

Homegrown ice cream chain HOCCO to open 250 stores, eyes Rs 400 crore by FY26

Ankit Chona, Founder and Managing Director of HOCCO, delves into the company’s revenue model, growth strategies, and vision for the future… Bengaluru: HOCCO (House of Chonas Collaborative) , the Ahmedabad-based ice cream and quick-service restaurant (QSR) chain, boasts a rich legacy spanning over 70 years, with roots tracing back to pre-independence India. The Chona family has been deeply entrenched in the food industry since 1944, originally operating in undivided Pakistan. Following the Partition, Satish Chona , an engineer with British Overseas Airways Corporation, relocated from Karachi to India. After journeying through multiple cities, he ultimately settled in Ahmedabad, where he established his first QSR outlet in 1953. Three decades later, he expanded into the casual dining segment, launching a restaurant in Baroda while continuing the family’s ice cream manufacturing business. However, in 2017, the company sold its ice cream division to a South Korean firm, shifting its fo...
Post a Comment
Read more