Skip to main content

Co-op’s chief customer & membership officer to exit

// Co-op chief customer & membership officer Matt Atkinson resigns – he will exit at the end of June
// He has been in the role for nearly 4 years
// His role and responsibilities will be split between customer & community director Ali Jones and data & loyalty director Charlotte Lock

The Co-op has announced that chief customer and membership officer Matt Atkinson is step down at the end of June after nearly four years in the role.

Upon his departure, customer and community director Ali Jones and data and loyalty director Charlotte Lock will report directly through to Co-op group chief executive Steve Murrells.

Lock will also pick up the additional responsibility for digital products and will also report into chief financial officer Shirine Khoury-Haq and join her leadership team.

READ MORE:

During his tenure, Atkinson was charged with unifying the business around the Co-op brand, and led a significant transformation of its platforms across data, digital, membership and community.

The Co-op credited him for the change in the positioning of key assets, and that its platforms were now capable of meeting the changing needs of customers and members.

Atkinson also helped to create a new insurance distribution business for the Co-op, successfully exiting the firm’s health venture, and re-organising the membership and customer function.

“Matt has played a major role in galvanising and re-positioning our Co-op over the past four years and we owe him a huge debt of thanks for his co-operative approach and leadership during this time,” Murrells said.

“We are saying goodbye to a great friend of the movement and we wish him well for the future.”

Atkinson said: “The past four years have seen the Co-op continue to grow and regain its purpose as a differentiated business that clearly creates value with values at its core.

“I’m proud of the contribution I’ve been able to make and I’m leaving behind some incredible memories and a fantastic team.

“The Co-op is a special business and will always have a special place in my heart.”

Click here to sign up to Retail Gazette‘s free daily email newsletter

The post Co-op’s chief customer & membership officer to exit appeared first on Retail Gazette.



from Retail Gazette https://ift.tt/39r1duM
via IFTTT
Labels:

Comments

Post a Comment

Popular posts from this blog

Eagle Labs launches impirica CBD brand

ST. PETERSBURG, Fla. — Eagle Labs has launched impirica, a new brand of CBD intended to eliminate consumer fear, and increase confidence, in trying the exciting new cannabidiol category. Michael Law Although most Americans have now heard about CBD, many are very confused and concerned about product quality. This is inhibiting trial in the category and holding back conversion into sales. In fact, a 2017 study by Johns Hopkins University found that two out of three CBD products on the shelf did not contain the amount of CBD reflected on the label. Furthermore, in 2018 and 2019, the FDA sent notices to a substantial number of CBD manufacturers advising them of serious concerns about product quality or egregious medical claims. The impirica brand looks different than most CBD brands — the brand name itself connotes testing and trust, says Eagle Labs chief commercial officer Michael Law. “It doesn’t use the traditional category colors of browns and greens, and you won’t find a hemp...
68 comments
Read more

Coronavirus Recovery: Canadian Small Businesses Must Focus on Easing Employee, Customer Fears

By M. Tina Dacin and Laura Rees A small business has been  given the green light to reopen amid the COVID-19 pandemic . What does it need to consider for employees and customers? Small business owners are reorganizing physical space to account for continued distancing requirements and rethinking supply chains to deliver products and services in new ways to meet changing demand patterns. But they must not forget the hearts and minds of employees and customers. That doesn’t mean replacing a focus on the bottom line, but it helps address the need for a new set of expectations and ways of communicating in terms of product or service offerings, delivery methods and real-time feedback. Based on our expertise in organizational behaviour and past research we’ve conducted, we provide a set of recommendations to help small businesses thrive in our new COVID-19 economy by looking after the hearts and minds of the people most important to businesses — employees and customers. Fear, Anxi...
1 comment
Read more

World's 1st Pizza Subscription Service Launches in Toronto

general assembly subscription user opening delivery box of pizza. photo: general assembly pizza By Mario Toneguzzi Toronto-based General Assembly Pizza has launched what it describes as the world’s first pizza subscription service as it also plans to aggressively expand its product offering in the near future by opening a new concept in the market. "Since opening our doors in 2017, we have pushed for the best guest-experience possible — that's why our dough is 100 percent naturally leavened, that's why we have a purpose-built 400-square-foot pick-up and delivery area, and that's why we’ve launched a direct-to-consumer subscription-based ecommerce platform,” said Founder & CEO Ali Khan Lalani. “In 2020, providing the best guest experience means General Assembly Pizza has to be more than a restaurant. I'm proud to say that after almost six months of planning, many roadblocks, and countless pivots — all while maintaining our day-to-day restaurant operatio...
1 comment
Read more